Returns & Exchanges Policy

At bmxww, we want customers to shop with clear information and confidence. If you are not satisfied with your purchase or experience an issue with your order, you may request a return or exchange in accordance with the policy below.

This Returns & Exchanges Policy is provided by Huitong INC, operating under the bmxww brand.

1. 30-Day Return & Money-Back Guarantee

Eligible items may be returned or exchanged within 30 days from the date the carrier marks the order as delivered, subject to the conditions set out in this policy.

If an eligible return is approved and the returned item passes inspection, the applicable refund will be issued to the original payment method.

The 30-day guarantee does not override any product-specific return restrictions disclosed before purchase or any conditions expressly stated in this policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Order Cancellation

Orders may be canceled free of charge within 24 hours after the order is placed, provided that the order has not yet been shipped or entered the shipping process.

If you would like to cancel an order, please contact our customer support team as soon as possible at:

Email: service@bmxww.com

Once an order has been shipped or entered the shipping process, we may no longer be able to cancel it.

If the order can no longer be canceled, you may request a return after receiving it, subject to the eligibility requirements and 30-day return period described in this policy.

3. Return & Exchange Period

You may request a return or exchange within 30 days from the date your order is marked as delivered by the carrier.

For items that arrive defective, damaged, or incorrect, we recommend contacting us within 24 hours of delivery whenever reasonably possible and providing photos showing the issue. Prompt notification helps us review and resolve the matter more efficiently.

Failure to notify us within 24 hours does not automatically prevent you from submitting a return or exchange request within the applicable 30-day period and does not limit any rights you may have under applicable law.

Return or exchange requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

4. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team at:

Email: service@bmxww.com

Please provide:

• Your order number;

• The email address used to place the order;

• The item or items you would like to return or exchange;

• The reason for the request;

• For defective, damaged, or incorrect items, clear photos of the item, packaging, shipping label, or other relevant details.

Our customer support team will review your request and provide the applicable return instructions.

Please contact us before sending your return so that we can confirm your request and help ensure that your return is processed correctly.

5. Return & Exchange Eligibility

Unless the item is defective, damaged, incorrect, or otherwise protected by applicable law, returned or exchanged items must generally meet the following conditions:

• Unused and unworn: The item must show no signs of wear, washing, tailoring, alteration, or customer-caused damage.

• Original tags attached: Hangtags, security tags, and other original tags must remain attached where applicable.

• Original packaging included: Original product packaging should be returned with the item where reasonably possible.

• Clean condition: The item must be free from stains, odors, makeup, perfume, or other signs of use.

• Return requested within 30 days: The return or exchange request must be submitted within the applicable 30-day return period.

Items that do not meet these conditions may not qualify for a refund or exchange, except where applicable law provides otherwise.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange for hygiene, customization, final-sale, or other applicable reasons.

These may include:

• Customized or personalized items;

• Intimate or hygiene-sensitive items that have been worn, used, opened, or otherwise made unsuitable for resale where hygiene protections apply;

• Items specifically identified as Final Sale or Non-Returnable on the applicable product page before purchase.

Any applicable return restriction will be disclosed on the relevant product page where appropriate.

This section does not exclude rights relating to defective, damaged, incorrect, or misdescribed goods where such rights are provided by applicable law.

7. Return Process

For an eligible return:

1. Contact customer support at service@bmxww.com within 30 days of delivery.

2. Provide your order number, contact email, item details, and reason for the return.

3. Provide supporting photos where the item is defective, damaged, or incorrect.

4. Wait for our customer support team to review your request and provide return instructions.

5. Pack the item securely, including original tags and packaging where applicable.

6. Ship the item to the return address listed in this policy using a reliable and trackable shipping service.

7. Keep your shipping receipt and tracking information until the return has been completed.

8. Once the returned item is received, it will be inspected.

9. If the return is approved after inspection, the applicable refund will be issued to your original payment method.

We do not accept return parcels sent using Cash on Delivery (COD) or another shipping method that requires us to pay unapproved charges upon delivery.

8. Return Address

Approved returns should be sent to:

bmxww / Huitong INC
313 Telly Rd, PMB 1025
Picayune, MS 39466
United States

Before sending a return, please contact our customer support team at service@bmxww.com so that we can confirm your return request and provide any applicable instructions.

Customers are strongly encouraged to use a trackable shipping method and retain proof of shipment until the return has been completed.

Returns sent without contacting customer support in advance may take longer to identify and process.

9. Exchange Process

If you would like to exchange an eligible item for another size, color, or available option:

1. Contact us at service@bmxww.com within 30 days of delivery.

2. Provide your order number and details of the item you would like to exchange.

3. Tell us the preferred replacement size, color, or available option.

4. Our customer support team will confirm availability and provide further instructions.

Exchanges are subject to inventory availability.

If the requested replacement is unavailable, we will contact you regarding available alternatives, which may include another eligible item or a refund where applicable.

10. Return Shipping Costs

For returns based on a change of mind, size preference, color preference, style preference, or another reason not caused by an error on our part, the customer is generally responsible for return shipping costs and any applicable return-related customs charges or taxes.

Please use a reliable and trackable shipping service and retain your tracking information.

If you receive an item that is defective, damaged, or incorrect due to our error, please contact us before returning the item.

We will review the circumstances and provide appropriate return instructions. Where required by applicable law or where we determine that the issue resulted from our error, reasonable return shipping costs may be covered or reimbursed.

Customers should contact us before returning defective, damaged, or incorrect items so that we can provide the appropriate assistance.

11. Refund Amount

For an approved eligible return, the refund will generally include the amount paid for the returned item, subject to any applicable deductions permitted under this policy or applicable law.

Original shipping charges are generally non-refundable for returns based on a change of mind, size preference, color preference, style preference, or similar customer preference, unless otherwise required by applicable law.

If the return results from an error on our part, including where the item received is defective, damaged, or incorrect, we will review the circumstances and provide an appropriate resolution, including any refund required by applicable law.

12. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of the return.

If the return is approved, we will issue the applicable refund to your original payment method within 3 business days after the returned item passes inspection.

After the refund is issued, additional time may be required for your payment provider or financial institution to make the funds available.

Typical processing times may include:

• Credit or Debit Card: Up to approximately 7 business days after the refund is issued, depending on the card issuer or financial institution.

• PayPal: Often within approximately 48 hours after the refund is issued, although actual processing times may vary.

These processing times are estimates and may depend on your bank, card issuer, PayPal, or other payment provider.

If you have not received an approved refund after the expected processing period, please contact your payment provider first and then contact us if further assistance is needed.

13. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:

Email: service@bmxww.com

Please provide:

• Your order number;

• A description of the problem;

• Clear photos showing the issue;

• Photos of the packaging or shipping label where relevant.

We will review the information and provide an appropriate resolution based on the circumstances.

Depending on the issue, available resolutions may include:

• Replacement;

• Exchange;

• Refund;

• Another appropriate solution agreed with the customer.

Any resolution will be subject to applicable law and the circumstances of the order.

14. Incorrect or Unrelated Items Returned to Us

Please carefully check all items before sending a return.

We are not responsible for items that were not purchased from bmxww but are mistakenly included in a return parcel.

If you believe you have accidentally returned an unrelated item, please contact our customer support team as soon as possible.

We cannot guarantee that incorrectly returned or unrelated items can be located, recovered, or returned to you.

15. Consumer Rights

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable consumer protection law.

If applicable law provides rights or remedies that are more favorable than the terms stated in this policy, those statutory rights will apply.

16. Contact Us

If you have questions about order cancellation, returns, exchanges, damaged items, incorrect items, or refunds, please contact our customer support team.

Brand Name: bmxww
Legal Business Name: Huitong INC

Business Address and Return Address:
313 Telly Rd, PMB 1025
Picayune, MS 39466
United States

Customer Support Email:
service@bmxww.com

Customer Service Hours:
Monday – Friday: 9:30 AM – 5:30 PM PST
Saturday – Sunday: Closed